Refund policy

Last updated: September 21, 2026

Our Approach

This policy covers refunds and replacements for items that arrive damaged, defective, or significantly different from what was described, and for orders that never arrive. See "Warranty Claims" below for what happens after the window described here.

Reporting a Problem (30-Day Window)

Contact us within 30 days of the delivery date (or, if your order never arrives, within 30 days of the estimated delivery date in our Shipping Policy) so we can start a refund, replacement, or reshipment.

How to Request a Refund

Email us at jcboza29@outlook.com with your order number, a description of the issue, and clear photos or a short video of the item. This helps us verify the issue quickly, and in most cases means we will not ask you to ship anything back.

If Your Order Never Arrives

We do not currently offer package tracking. If your order does not arrive within the estimated delivery window in our Shipping Policy, contact us and we will check with our fulfillment partner on the status of your order. If we confirm it was never shipped, you are entitled to a full refund; where required by law, that refund is issued within 7 business days of us confirming the order was not sent. If it was shipped but appears to be lost, we will either reship the item or refund you.

If We Ask You to Return an Item

In most cases you will not need to return the item, as return shipping costs typically exceed the item's value. If we do ask you to return an item — for example, for a high-value order or to resolve a claim with our fulfillment partner — we will provide a return address and cover the cost of that return shipping; you will not be charged to send it back.

What's Refunded

Approved refunds for a damaged, defective, or misdescribed item include the full item price. The original shipping charge is refunded only when the entire order is refunded due to our error (wrong item, defective on arrival, or non-delivery); it is not refunded for partial returns or change-of-mind requests.

Review and Approval

Refund and replacement requests are reviewed case-by-case and are subject to review of the evidence provided. We are unable to offer refunds for buyer's remorse, an incorrect address entered at checkout, or items delivered as described.

Refund Timing

Outside of the non-delivery case above, approved refunds are issued to your original payment method within 5-10 business days of approval. Your bank or card provider may take additional time to post the refund to your account.

Warranty Claims After 30 Days

We are finalizing a separate written warranty policy with full coverage terms, and will link it here once it's published. Until then, contact us at jcboza29@outlook.com about any issue that comes up after the 30-day window and we will let you know what we can do on a case-by-case basis.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible — once it has been submitted to our fulfillment partner for processing, we may not be able to change or cancel it before it ships. This does not affect your right to a refund if we cancel your order, if it never ships, or if it arrives damaged, defective, or not as described.

Contact

Questions about a refund? Email jcboza29@outlook.com or call +1 929-330-0929.